MeMo is an internal proprietary desktop only web-based Electronic Medical Records (EMR) system owned by WellTrust Medical -- the parent company of Male Excel, FemExcelle and Aema Labs. This system is used to store and track patients' records, prescriptions, billing and various notes about a patients’ medical journey with the company.
The existing logo of Male Excel's MeMo EMR platform.
This project came about due to increasing requests from the medical providers and their assistants to address needed functionality and easier ways to get their critical and repetitive tasks in the system done. This section will not go into detail around all of the various parts of functionality that I helped solve for, but it will serve as an outline to discuss the high-level thinking around solving the usability issues.
A screenshot of the legacy Memo EMR system.
After the first round of meetings with stakeholders related to identifying and understanding the business and user requirements of this project, I started testing the existing system to see how it functioned and then worked to see how the legacy application was causing usability issues for the providers and assistants.
After having a great understanding of those issues and having empathy for them, I began to sketch out some possible interaction design ideas to address the ease-of-use issues. These were shown to stakeholders on a weekly basis to make sure the work being done was in alignment with the requirements and made sense for the end users. One other area of importance was to make sure not to change the layout and design elements too much since this project was more of an "enhancement" of an existing application versus a full redesign.
Great care and consideration were given to make sure that we didn't change too much in the interface or drastically change the way the application worked because users had muscle memory for a good portion of MeMo.
Many of these usability issues were solved by utilizing design patterns known to work. The form wasn't very complicated. It contained design components used in most basic HTML-based forms with some variation on how they are used. We also condensed patterns where it made sense to allow user to complete tasks with less steps and supported all interaction with instructive text in the interface while keeping things clean and focused. The use of Gestalt psychology was used throughout the updated application. If you look at the image of the legacy view of MeMo that has all patient records clumped together, one major issue reported by users was that they had to scroll too much to find a particular record. There was no sense of hierarchy. We resolved that problem by grouping records in a hierarchical view to properly show that relationship.
The legacy view of a patient profile in MeMo that shows all record clumped together in one view.
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